How to Request a Refund or Exchange

If your glasses are not right, we want to sort it out. You have 30 days from delivery to start a return or an exchange.

How to start

1. Email info@eyewinsome.us with your order number and what is wrong. A photo helps if it is a fit or a fault question.
2. We will reply with return instructions and the address.
3. Send the glasses back in their case, with everything they came with.
4. Once they arrive and we have checked them, your refund goes back to the original payment method. Card refunds typically take 5-10 business days to appear.

Exchanges

Prefer a different frame or a different lens option? Say so in your first email and we will swap it rather than refund it. If the new choice costs more, we will send a payment link for the difference; if it costs less, we refund the difference.

Prescription lenses

Prescription lenses are ground for one person, so we cannot resell them. We will still put it right if the fault is ours — a lens that does not match the prescription you gave us, a manufacturing flaw, or damage in transit. If the prescription itself turns out to be wrong or out of date, contact us anyway and we will work something out.

What we cannot take back

• Glasses that have been scratched, bent or altered after delivery
• Anything returned after the 30-day window without arranging it with us first

The full terms are in our Refund Policy and Shipping Policy. If anything here and the policy disagree, the policy is the one that counts — and please tell us, because we will fix it.