Refund policy

Last updated: 9 August 2026

We want you to be happy with your frames. If you are not, you have 30 days from the day your order is delivered to request a return.

Eligibility

The request is made within 30 days of delivery.
Items are unworn, undamaged and in their original condition.
Items are returned with their original case, cloth and packaging.
You can show proof of purchase (your order number or confirmation email).

Items we cannot accept

Frames that show signs of wear, scratching or damage.
Items returned without their original packaging and accessories.
Gift cards.
Items marked as final sale at the time of purchase.

Lenses cut to an individual prescription are made to order. If you have an issue with a prescription order, contact us at eyewinsome@gmail.com and we will work with you directly.

How to start a return

Email eyewinsome@gmail.com with your order number and what you would like to return. We will reply with return instructions and an address. Please do not send items back before contacting us — returns sent without prior arrangement may not be processed.

Return shipping

You are responsible for return shipping unless the item arrived damaged, faulty or incorrect, in which case we cover it. We recommend a tracked service; we cannot be responsible for returns lost in transit.

Refunds

Once your return arrives and is inspected, we will email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. The time it takes to appear on your statement depends on your bank or card issuer. Original shipping charges are not refunded except where the return is our error.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the item you want.

Damaged, faulty or incorrect items

Inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery at eyewinsome@gmail.com with photographs and your order number, and we will make it right at no cost to you.

Order cancellations

If you need to cancel, email us as soon as possible. We can usually cancel before an order ships; once it has shipped, the return process above applies.