Shipping policy

Last updated: 9 August 2026

Where we ship

We currently ship to the United States and Canada. If your country is not available at checkout, we do not ship there yet.

Shipping rates

Free standard shipping on orders over $69 USD.
Orders under $69 are charged the rate shown at checkout before payment.

All prices and shipping charges are in US dollars (USD).

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders with lenses cut to prescription take longer to prepare, as each pair is made to order.

Delivery estimates

United States: approximately 5–8 business days after dispatch.
Canada: approximately 7–14 business days after dispatch.

These are estimates from our carriers, not guarantees. Delivery can take longer during peak periods or because of weather, customs or carrier delays.

Tracking

You will receive a confirmation email with tracking once your order ships. If tracking has not updated after several business days, contact us at eyewinsome@gmail.com.

Customs and import charges

Orders to Canada may be subject to import duties, taxes or customs fees set by the destination country. These are not included in your order total and are the responsibility of the recipient. We have no control over these charges and cannot predict them.

Delivery address

Please check your shipping address carefully at checkout. We cannot reroute a shipment once it has left us, and we are not able to cover orders sent to an incorrectly entered address. If you spot a mistake, email us immediately and we will change it if the order has not yet shipped.

Lost, stolen or damaged shipments

If your order is marked delivered but you cannot find it, check with neighbours and your building first, then contact us. For parcels lost or damaged in transit, contact us at eyewinsome@gmail.com and we will open a claim with the carrier and resolve it with you.